CycleX Network
Billing & refunds

Refund Policy

Effective date: September 28, 2026

This Policy explains how cancellations and refunds are handled for paid CycleX Network software subscriptions processed through Paddle.

1. Scope

This Refund Policy applies to paid CycleX Network software subscriptions purchased through Paddle and to the subscription charges processed through that checkout.

Paddle handles the purchase transaction. For Paddle-processed subscriptions, Paddle is the authorized reseller and Merchant of Record and handles payment processing, applicable taxes, receipts, billing administration and approved refunds. Mandatory consumer rights always apply where required by law.

2. Subscription cancellation

You may cancel an active subscription through the Paddle Customer Portal or the subscription-management controls made available by CycleX Network. Unless mandatory law or Paddle's applicable terms provide otherwise, cancellation takes effect at the end of the current billing period. You keep paid access through that period and will not be charged for the next renewal.

3. Standard refund position

Except where required by law or where a refund is approved under Paddle's applicable refund rules, subscription charges are generally non-refundable after the paid service has been made available. We do not normally provide prorated refunds or credits for unused time after cancellation.

4. When a refund may be appropriate

You may contact us or Paddle if you believe a refund should be considered, including for:

  • a duplicate or incorrect charge.
  • a material technical defect that prevents access to the paid service and cannot be resolved within a reasonable time.
  • an unauthorized transaction, subject to verification.
  • a statutory withdrawal or refund right that applies in your jurisdiction.
  • another case where Paddle determines a refund is appropriate under its policies.

5. Statutory and Paddle rights

Nothing in this Policy limits rights that cannot be waived under applicable consumer law. Paddle's refund policy includes jurisdiction-specific rules and may provide rights that are broader than this standard CycleX Network policy. Where mandatory law or Paddle's buyer terms provide greater protection, those rules apply.

You can review Paddle's current Refund Policy and Buyer Terms.

6. How to request a refund

For a Paddle-processed purchase, you can request billing or refund assistance through Paddle.net or through the support or manage-subscription link in your Paddle receipt or Customer Portal. You may also contact support@cyclex.network so we can investigate a product or access issue.

Any approved refund for a Paddle-processed transaction is issued through Paddle to the applicable payment method. CycleX Network does not send a separate direct payment to replace a Paddle refund.

7. Effect of an approved refund

If a transaction is refunded, access associated with the refunded purchase may end or be adjusted as required to reflect the refunded subscription. The time required for refunded funds to appear may depend on Paddle, the payment method and the relevant financial institution.

8. Abuse, fraud and chargebacks

Refunds may be declined where there is evidence of fraud, refund abuse, chargeback abuse or other manipulative behavior, subject to applicable law and Paddle's policies. We may also suspend access where reasonably necessary to investigate a disputed or unauthorized transaction.

9. Contact

For product or access support, contact support@cyclex.network. For Paddle transaction support, you may also use Paddle.net.